Data Deletion

01What you can do yourself

• Delete your account (Settings > Account, “Delete my account”, confirmed with your password, or with your email address if your account has no password, for example with Google sign-in): it is erased right away (see “What we delete” below), along with the agency's data kept in the browser used. If you are the last owner of an agency that has other members, first create another owner account; if you are the agency's only account, delete the agency instead.
• Delete your agency (owner; Settings > Account, “Delete the agency”, same confirmation): the agency is closed right away — all its members are signed out and can no longer sign in — then fully erased after 7 days, by the automatic task on our server (which runs every hour; a very large agency may take a few more days). Until then, an owner can cancel by signing in: the agency reopens immediately. Once erasure has started, it can no longer be cancelled.
• Remove a member from your agency (owner; Settings, “Team” card, “Remove”): their account is erased right away, as described below, and their sessions are closed; data kept in their browser does not depend on this.
• Delete a video (monthly board, the video's “Delete” button, to be confirmed): the video and its file are erased immediately, for the whole agency. Higgsfield, which made it, keeps its own copy for at least 7 days.
• Delete a brand (Brands screen, the brand's “Delete” button, to be confirmed): the profile, its memory, its learned rules, its monthly preparation choices, its image list and its videos are erased; its stored images and videos are erased automatically, usually within a few hours (a few days for a very large agency), except an image still used elsewhere, for example by another brand; its deliverables are removed from the History, then erased 30 days later with their visuals, videos and monthly board statuses. What remains: the production log, until the agency is deleted or a deletion request; images stored without the brand's name (in practice, before the October 2026 update) that nothing uses any more, until the agency is deleted; and, in the browser that deleted the brand, a copy of its profile and deliverables (“Backups in this browser”, in Settings > Account), without the images erased from the server.
• Delete deliverables from the History: they are removed right away from the whole agency's History; their content, visuals and monthly board statuses are erased from the server 30 days later. Corrections made on these deliverables, which are used for the brand's learning, remain until the brand is deleted. The browser that deleted them keeps a backup copy that can restore them (after 30 days, without their stored visuals).
• Delete a fact from a brand's memory: it is erased and no longer used by Karthos. If it came from a learned rule, the rule text and the original corrections remain until a deletion request.
• Remove your integration keys and your photo in Settings: they are only in your browser.
• Erase Karthos from a device: sign out, then delete the site data of karthos.pages.dev in your browser settings.
• Remove Karthos's access to your Google account: on your Google account permissions page.

02Requesting deletion of your account or agency

You can also write to us, in particular if you no longer have access to your account or have none. Write to wassimbenarab@gmail.com from your account's email address, with the subject “Data deletion”, stating:

• your account only, or the whole agency (reserved for the agency owner);
• if you have no account (access request, or a person mentioned in an agency's content): your email address and what concerns you.

To prevent someone else from deleting your data in your place, we may ask you to confirm the request from the account's address.

03What we delete

Your account

Name, email address, password hash, Google identifier, sessions and session history, language and your access request. The content you created for the agency and the agency's usage counters remain with the agency, which owns them; the mention of your name as author is anonymized.

The whole agency

In addition: all the agency's accounts and its members' access requests, its brands and all their content (profiles, memory, deliverables including those removed from the History, monthly board, production log, learned rules, key dates), its template, its stored images and videos and its usage counters.

A person mentioned by an agency

An agency's content belongs to that agency: we forward your request to it and help it respond.

04Timing and confirmation

• Your account, deleted by you: right away, with an on-screen confirmation; removed by an owner of the agency: right away.
• Your agency, deleted by an owner: closed right away, erased after 7 days, unless cancelled.
• On request by email: we carry out the deletion within 30 days of the request and confirm it by email (for an agency, erasure takes place after 7 days from when we act, as above).
• Session tokens already invalidated may remain stored, unusable, until they expire (30 days at most); a password reset link, for up to 1 hour.
• Automatic database backups kept by the host disappear by themselves at the latest 30 days later.
• Our server's technical logs, kept by the host, are erased within 7 days at most.
• If the law required us to keep some information, we would tell you in the confirmation.

05What does not depend on us

• The local copy in your browser, including backup copies: only you can erase it, as explained above (deleting your account erases the copy in the browser used; the screen of an agency being deleted offers to erase it).
• Images already displayed may have been cached, for up to a year, by the browsers and the host's network that served them.
• Requests already sent to artificial intelligence services are kept by these providers under their own rules (see the Privacy Policy); we cannot erase them on their side.
• When social media connection is available, you will also be able to remove Karthos in your accounts' settings (for Facebook: “Apps and websites”); data received from these platforms will then be deleted within 7 days.

06Contact

Wassim Ben Arab — Tunisia — wassimbenarab@gmail.com